Our educational and technical experts are available Monday to Friday, from 9 a.m. ET to 6 p.m. ET, to answer questions. Expect a response within one business day. Contact us by:
1. toll-free phone: 855-912-3474, option 2
2. email - support@brightfishlearning.com
3. live chat - from your teacher dashboard
TECHNICAL SPECIFICATIONS
| General Firewall Access |
https://*.brightfishlearning.com https://*.tawk.to (for integrated teacher chat support) https://google.com/jsapi/* and (only required for teacher reports) https://www.gstatic.com (Google static content cache) https://google.com/recaptcha/* (Google SPAM control) https://*.smartlook.com (for remote student monitoring of issues by BrightFish Support) |
| Security |
HTTPS supported login No student names/identification in email notifications |
| Video Files Firewall Settings |
player.vimeo.com/* *.vimeocdn.com/* av.vimeo.com/crossdomain.xml To test your firewall settings, this URL should be accessible on student workstations: |
| Supported Browsers |
Chrome (latest) – recommended browser Microsoft Edge supported (IE 11 or below NOT supported) Safari (latest) supported FireFox (latest) supported Silk browser for Amazon Fire HD supported Touchscreen supported on all activities |
| Supported Devices |
iPad (landscape mode); iPad mini (landscape mode). iOS version 10+ Chromebooks (minimum resolution 1366x768) Any desktop computer (minimum resolution 1024x768) Use of headphones highly recommended |
